Terms and Conditions
for Participating in Customer Experience Assessments on behalf of Mystery Solutions
- I agree to be a service provider for Mystery Solutions (hereinafter referred to as “MS”).
- I also acknowledge and agree to the following:
a) That I am only engaged under these terms and conditions, and under no circumstances am I or will I represent myself as an employee of MS, as my activities will be performed on my own schedule (within the required time frame) and using my own resources, without any subordination between the parties.
b) That MS will reimburse me a fee determined by MS for each evaluation (the reimbursement).
c) That I agree to maintain confidentiality and not disclose any data or information provided by MS during or after my participation.
d) That MS may, at some point, share some of my demographic and background information with clients to verify the independence and identity of my profile in conducting evaluations. MS will not share any other personal information with any third party.
e) That I will at all times conduct myself with professionalism when carrying out an evaluation on behalf of MS and will in no way call into question the credibility of MS with my actions..
f) That I am under no obligation to accept any assessment, research or task offered to me, it being understood that I may refuse to participate at any time in any assessment, research or task.
g) That I will follow MS’s instructions when carrying out the assessment on the indicated day, and that if I am unable to do so, I will immediately notify MS.
h) That MS shall not be held liable for any personal injury or risk incurred during the course of any visit, research, or task carried out on behalf of MS.
i) I may not subcontract any other person to carry out the assessment on my behalf unless MS has been informed and has approved such arrangement. For this purpose:
i1) The person must be registered in the MS database and must accept these same terms and conditions.
j) That all materials related to the evaluation and the information provided by MS are considered proprietary and confidential. I will handle them with care and will not duplicate or distribute them to unauthorized third parties without MS’s express written consent.
k) That I will notify MS in writing of any changes to my personal profile, including but not limited to address, telephone number, and email.
l) That I will notify MS of any change in my personal circumstances that may present a conflict of interest when conducting any evaluation.
m) That I may be contacted by MS via phone, email, or social media regarding any matter related to these terms and conditions.
n) That MS may terminate this agreement and remove my profile from MS’s evaluator database at any time, with or without prior notice or reason.
- That during the visit I am prohibited from:
a) I will not disclose my identity.
b) I will not mention the name of the company, manager, or any MS personnel.
c) I will not carry a printed questionnaire or mobile devices visible during the visit.
d) I will avoid any behavior that could reveal the purpose of the visit.
e) Under no circumstances will I contact the manager or any MS personnel during the visit.
- I understand that any expenses incurred will be reimbursed only after the visit has been completed, and never in advance.
- I commit to:
a) I will read and review the questionnaire before my visit to ensure I am familiar with all necessary details.
b) I will submit the completed questionnaire electronically within 24 hours of completing the visit.
c) I will answer the questionnaire as objectively, thoroughly, and honestly as possible
7. I understand that failure to comply with the established deadlines may result in the forfeiture of reimbursement, non-payment for my report, and removal from MS’s evaluator pool.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to: contacto@mystery.solutions