We are a mystery shopping agency that, over 10 years of service, has helped dozens of companies improve their businesses through improved customer service.
We have extensive experience in all business areas. Our mission is to increase customer satisfaction and build customer loyalty.
We offer a variety of services, including mystery shopper, mystery guest, mystery calling, benchmarking, mystery network, and mystery gas.
We are the only ones in the market providing both qualitative information (opinions and experiences) and quantitative information (measurements and trends). Both are essential for decision-making.
We are committed to projecting yo𝒖r business.
Evaluation method
Our Mystery Shoppers visit your stores posing as regular customers. They evaluate the shopping experience by acting and perceiving the service as a real customer.
They then complete a questionnaire tailored to their brand, covering topics ranging from the branch’s physical aspects to customer service and sales practices. Due to the new normal we’re experiencing, we’ve expanded our questionnaires to also address health protocols. This way, we can provide you with a complete overview of your business.
Learn more about our platform.
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