Description
This Product Includes:
1 Specialized Mystery Shopper report for hotels.
Our Mystery Shopper service for hotels uses a standardized evaluation specifically designed for hospitality establishments. The visit is structured around more than 100 assessment indicators, focused on measuring service quality, guest experience, and compliance with operational processes across all areas of the hotel, including check-in, room quality standards, cleaning, maintenance, restaurant service, and additional amenities.
Important: This product is designed for hotels of all types and categories.
At Mystery Solutions (MS), we specialize in service and customer experience audits. Our reports are designed to provide objective, actionable, and practical insights that support strategic decision-making in your hotel, helping improve guest satisfaction and optimize internal processes.
What’s Included in the Evaluation? – Mystery Shopper Report Sections
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Report identifiers.
- Section rating table and overall score.
- Quantitative performance chart.
- Check-in and welcome.
- Hospitality.
- Staff service.
- Room quality standards.
- Cleanliness.
- Maintenance and general conditions.
- Check-out.
- General observations.
- Mystery shopper qualitative assessment.
- Description of the staff member who provided the service.
- Improvement recommendations based on the MS Operations Manual.
- Photographic evidence (approximately 10 photos).
- Audio recordings of calls and screenshots of communications with hosts.
Once payment has been completed, we will contact you to collect the information required for the visit.
Empresas Casos de Éxito Mystery Solutions
Contracting Process
Once payment has been confirmed, we will contact you to collect the necessary information and schedule the mystery shopper visit.
Delivery timeframe: up to 30 days from payment confirmation.
Platform and Report Access
With your purchase, you will receive access to our digital platform, where you will be able to:
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View the detailed report.
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Download the report in PDF and Excel formats.
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Access a statistical dashboard that displays the performance and progress of your locations over time.
