Description
This Purchase Includes:
1 Specialized Mystery Shopper report for car dealerships.
Our Mystery Shopper service for car dealerships applies a standardized evaluation specifically designed for vehicle sales and customer service environments. The visit is structured around more than 100 analytical indicators focused on measuring service quality, customer experience, and compliance with operational processes across sales, advisory, and post-sales interactions.
Important: This product is designed exclusively for car dealerships and authorized dealers.
At Mystery Solutions (MS), we specialize in service and customer experience audits. Our reports are designed to provide objective, actionable, and practical insights that support informed decision-making within your car dealership.
What’s Included in the Evaluation? – Mystery Shopper Report Sections
- Report identifiers.
- Section rating table and overall score.
- Quantitative performance chart.
- Reception and welcome.
- Hospitality.
- Staff service.
- Customer service protocols.
- Cleanliness.
- Maintenance.
- Sales process and post-sales follow-up.
- General observations.
- Mystery shopper qualitative assessment.
- Description of the staff member who provided the service.
- Improvement recommendations based on the MS Operations Manual.
- Photographic evidence (approximately 10 photos).
- Audio recording of the complete visit to the dealership.
Once payment has been completed, we will contact you to collect the information required for the visit.
Contracting Process
Once payment has been confirmed, we will contact you to collect the necessary information and schedule the mystery shopper visit.
Delivery timeframe: up to 30 days from payment confirmation.
Platform and Report Access
With your purchase, you will receive access to our digital platform, where you will be able to:
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View the detailed report.
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Download the report in PDF and Excel formats.
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Access a statistical dashboard showing the performance and progress of your branches over time.
