Mystery Calling is used to evaluate a company’s telephone service and customer service. Some of the elements evaluated include:
*Wait time.
*Friendliness and empathy.
*Knowledge of products and services.
*Compliance with customer service protocol.
*Overall satisfaction with telephone service received.
At Mystery Solutions, we know that every call is an opportunity to create an exceptional experience for your customers. That’s why we offer a unique secret evaluation service for customer care, designed to provide you with an honest and objective view of how each phone interaction is handled in your company.
Our team of Shoppers pose as real customers, anonymously calling your business to measure the quality of service you’re providing. We analyze everything from friendliness and efficiency to effective problem resolution. This valuable information will allow you to identify areas for improvement and highlight your strengths, all without disrupting your daily operations.
With our secret assessments, you’ll not only discover how your customer service is perceived, but you’ll also gain the tools you need to elevate your service standards and ensure every call leaves a positive, lasting impression. Trust us to help you take your service to the next level.
We provide our services nationwide for all types of businesses. Request a quote for your company—we offer attractive plans for new clients.
If you own a restaurant, Mystery Calling will allow you to evaluate whether dishes are explained correctly, whether customer information is requested when taking an order for delivery or pick-up, and the customer service provided by the employee.
If you own a car dealership, Mystery Calling will help you determine if your staff is acting as an intermediary for information, sales, and support, ensuring that your customer has a smooth and satisfying experience from the first call through the after-sales process.
If you own a hotel, Mystery Calling provides you with a diagnosis of the guest experience, focusing on staff treatment and whether reception provides detailed information about the hotel’s services and facilities, such as restaurant hours, room service, gym, pool, spa, and other amenities.
Knowing your customer service weaknesses will allow you to improve your business. Your customers know everything you need to know about your business.
“The little details make the difference. We find them so you can perfect your customer service.”
“Continuously improve the customer experience with anonymous calls that provide you with an honest and detailed perspective.“
Our clients
Join our portfolio of success stories. We are prepared to empower and elevate your business to new heights.
They place their trust in us:
