Mystery Shopper – Restaurants

Description

Want to learn more about this service, see success stories, and how it works before buying? Visit our Mystery Restaurant page.

1 specialized Mystery Shopper report for restaurants.

Our Mystery Shopper service for restaurants applies a standardized evaluation specifically designed for establishments with table service. The visit is structured around more than 100 analytical indicators focused on measuring service quality, customer experience, and compliance with operational processes. 

Important: This product is designed for restaurants with table service.

At Mystery Solutions (MS), we specialize in service and customer experience audits. Our reports are designed to provide objective, actionable, and practical insights that support informed decision-making in your restaurant.

What’s Included in the Evaluation? – Mystery Shopper Report Sections

• Report identifiers.
• Section rating table and overall score.
• Quantitative performance chart.
• Reception and welcome.
• Hospitality.
• Staff service.
• Product quality and delivery times.
• Cleanliness.
• Maintenance and general conditions.
• Bill payment process.
• General observations.
• Mystery shopper qualitative assessment.
• Description of the staff member who provided the service.
• Improvement recommendations based on the MS Operations Manual.
• Photographic evidence (approximately 10 photos).

Once payment has been completed, we will contact you to collect the information required for your visit.

Contracting Process

Once payment has been confirmed, we will contact you to collect the necessary information and schedule the mystery shopper visit.

Delivery timeframe: up to 30 days from payment confirmation.

Platform and Report Access

With your purchase, you will receive access to our digital platform, where you will be able to:

• View the detailed report.
• Download the report in PDF and Excel formats.
• Access a statistical dashboard that displays the performance and progress of your branches over time.