Custom Evaluation

Mystery Auto Dealer

Our Mystery Shopper service catalog offers a unique solution, tailored specifically for car dealerships.

What’s it all about? Our Mystery Shoppers act like regular customers, but with an expert eye on every detail of the buying experience and customer service at your dealership. From the first impression to closing the sale, our agents evaluate every interaction across multiple touchpoints to uncover areas for improvement and opportunities for growth.

What’s the purpose of our service? It’s not just about evaluating customer service quality—it’s about providing valuable insights to optimize your processes. From the initial greeting to vehicle delivery, we identify areas for improvement, spot potential gaps in internal procedures that could impact the customer experience, and deliver targeted feedback to train your staff and enhance their customer service skills.

At Mystery Solutions, we are committed to helping car dealerships reach their full potential through precise evaluations and tailored solutions. Contact us today to start enhancing your customer experience and driving your business success!

We offer our services nationwide for businesses of all types. Request a quote for your company today!

Exciting plans available for new clients.

Nowadays, companies invest heavily in advertising to attract new customers, often overlooking the most important thing:
𝑪𝑼𝑺𝑻𝑶𝑴𝑬𝑹 𝑺𝑬𝑹𝑽𝑰𝑪𝑬 𝑸𝑼𝑨𝑳𝑰𝑻𝒀.

In the automotive industry, every customer interaction is a unique opportunity. From the first greeting to the final contract signing, every detail matters to ensure a visitor becomes a satisfied and loyal customer. But how can you be sure your dealership is delivering the best possible experience at every step of the process?

This is where our Mystery Shopper service comes in. Our goal is to provide a clear and objective view of how potential customers experience your dealership. We discreetly observe your daily operations, acting like any regular customer, and evaluate every crucial aspect of the buying experience—from staff interactions to vehicle presentation and the clarity of financial information.

With our detailed and confidential reports, we provide an in-depth analysis highlighting both strengths and areas for improvement. This insight not only allows you to address issues before they impact your reputation but also gives you the opportunity to excel in a highly competitive market.